Bibliographic citations
Fung, S., (2019). Gestión administrativa y calidad de servicio según los trabajadores del Hospital de Supe Laura Esther Rodríguez Dulanto, Barranca, Perú, 2017 [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/6075
Fung, S., Gestión administrativa y calidad de servicio según los trabajadores del Hospital de Supe Laura Esther Rodríguez Dulanto, Barranca, Perú, 2017 []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2019. https://repositorio.une.edu.pe/handle/20.500.14039/6075
@mastersthesis{renati/1023615,
title = "Gestión administrativa y calidad de servicio según los trabajadores del Hospital de Supe Laura Esther Rodríguez Dulanto, Barranca, Perú, 2017",
author = "Fung Alva, Sheillah Geraldine",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2019"
}
The objective of this investigation was to determine the degree of relationship of the administrative management and the quality of service according to the workers of the Hospital of Supe Laura Esther Rodriguez Dulanto, Barranca, Peru, 2017. The methodology used consisted of the hypothetical-deductive method, taking into consideration that the research was carried out with a non-experimental transectional design of correlational scope. The results showed that at a level of significance of 0.005 the value of 0.815 with a p-value = 0.000 was obtained in the Spearman's Rho test, so that the null hypothesis is denied and the alternative hypothesis is affirmed in which the variables under study , administrative management and quality of service, are inversely related. It was concluded that the administrative management is related to the quality of service according to the workers of the Supe Hospital Laura Esther Rodriguez Dulanto, Barranca, Peru, 2017, with a high negative correlation degree of 0.815.
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