Bibliographic citations
Ezeta, M., (2021). Gestión institucional y la calidad del servicio educativo en la Institución Educativa N° 5082 Sarita Colonia de la Región Callao [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/6079
Ezeta, M., Gestión institucional y la calidad del servicio educativo en la Institución Educativa N° 5082 Sarita Colonia de la Región Callao []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2021. https://repositorio.une.edu.pe/handle/20.500.14039/6079
@mastersthesis{renati/1023513,
title = "Gestión institucional y la calidad del servicio educativo en la Institución Educativa N° 5082 Sarita Colonia de la Región Callao",
author = "Ezeta Espinoza, Maria Cecilia",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2021"
}
This investigation to find the correspondence between the variables of institutional management and quality of the educational service was carried out with a quantitative approach, correlational design, not an experimental cross-sectional design. To collect the required information, a set of instruments was previously designed that were validated by experts, then the validity and reliability were determined, applying Cronbach's alpha statistic. Applying this instrument for both variables with a questionnaire with 30 questions using a Likert scale to assess the responses. This instrument allowed establishing the relationships between the variables and reaching conclusions that allow us to have an idea of how interpersonal relationships develop between the different actors in an educational institution, so we can affirm that the conclusions we have reached allow us to make recommendations. on the management and quality of services in the Educational Institution
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