Bibliographic citations
Reyes, S., (2019). Sistemas de salud y calidad de servicio en el Hospital San Juan de Lurigancho – Lima [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/9658
Reyes, S., Sistemas de salud y calidad de servicio en el Hospital San Juan de Lurigancho – Lima []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2019. https://repositorio.une.edu.pe/handle/20.500.14039/9658
@mastersthesis{renati/1020064,
title = "Sistemas de salud y calidad de servicio en el Hospital San Juan de Lurigancho – Lima",
author = "Reyes Pomacanchari, Silvia Isabel",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2019"
}
The objective of this research work is to identify and support the organizational development of the current Health System, establishing the degree of relationship that exists between the Health System and the quality of service perceived by healthcare workers, administrative workers and patients in the healthcare area. Maternal Hospitalization at the San Juan de Lurigancho Hospital. Regarding the methodology: the method used is descriptive, the descriptive design is correlational and a mixed approach. As data collection techniques, survey forms were used; applying a representative sample of 40 people surveyed at the San Juan de Lurigancho Hospital. The research has the Health System as variables, which consists of three dimensions: coverage, information and economic, while the Service Quality variable has the dimensions: infrastructure, health personnel and user satisfaction. To validate the hypothesis the chi square statistic; obtaining values less than 0.05, which indicates rejecting the null hypotheses and accepting the alternative hypothesis, with 95% reliability between the relationship of the study variables.
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