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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
CALIDAD DEL SERVICIO Y LA FIDELIZACIÓN DE LOS CLIENTES EN LA CAJA MUNICIPAL DE AHORRO Y CREDITO DE HUANCAYO S.A AGENCIA LIRCAY - 2017
Tovar Aparco, Lisbet Rosa
;
Riveros Huaman, Magaly
Asesorado por
Quispe Vidalon, Daniel
6-Dec-2018
Universidad Nacional de Huancavelica
lealtad.
;
satisfacción
;
servicio percibido
;
servicio ofrecido
;
fidelización
;
Calidad de servicio
