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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Implementación de una mesa de ayuda basado en ITIL para mejorar la gestión de servicios de ti en la oficina de tecnologías de la información del Ical
Vasquez Baldera, Angela Vanessa
Asesorado por
Cachay Maco, Junior Eugenio
2022
Universidad Señor de Sipán
ITSM
;
ITIL
;
Servicios de TI
;
Mesa de ayuda
;
Gestión de incidencias
;
Gestión de cambios
;
iTOP
