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Browsing by Subject expectativas y modelo SERVQUAL
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info:eu-repo/semantics/bachelorThesis
Análisis de la calidad del servicio al cliente en base al modelo SERVQUAL en la agencia de viajes y turismo “Campiña Tours“- Cajamarca, 2021
Ramos Quiroz, Sergio Luis
Asesorado por
Vásquez Ruiz, Alejandro
2024
Universidad Nacional de Cajamarca
calidad de servicio
;
clientes
;
percepciones
;
expectativas y modelo SERVQUAL
