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Propuesta de mejora de procesos en la atención de pedidos en un marketplace bajo el Enfoque DMAIC
Leon Casas, Neil Fernando
;
Giraldo Niquin, Gersson
Asesorado por
Ballero Nuñez, Gino Sammy
2019
Universidad Ricardo Palma - URP
marketplace
;
dmaic
;
mejora de procesos
;
design thinking
;
satisfacción del usuario
;
índice de reclamos
;
costos operativos