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Browsing by Subject Savings and credit cooperative
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Showing results 1 to 1 of 1
El efecto de la Transformación Digital en la Optimización de Procesos de atención al cliente en la Cooperativa de Ahorro y Crédito Santa María Magdalena
Pretell Martinez, Jossely Yvette Melina
;
Rios Prado, Yessenia Llaritza
Asesorado por
Aristizabal Castañeda, Rayniero José
14-Nov-2023
Universidad Peruana de Ciencias Aplicadas (UPC)
Cooperativa de Ahorro y Crédito
;
Canales digitales
;
Canales tradicionales
;
Fidelización
;
Experiencia al cliente.
;
Savings and credit cooperative
;
Digital channels
;
Personalized attention
;
Customer experience.