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Browsing by Subject Ohsas 18001:2005
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info:eu-repo/semantics/bachelorThesis
Propuesta de mejora en los procesos críticos de atención al cliente en la Clínica Arequipa en base a la metodología QFD
Riega Banda, Deborah Carmen
Asesorado por
Rubina Guillén, Lelia
2013
Universidad Católica San Pablo
Servicio al cliente
;
Control de gestión
;
Metodología QFD
;
Norma ISO 9001:2008
;
Control de calidad
;
Ohsas 18001:2005
