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Implementación de buenas prácticas basadas en itil para la gestión de incidentes, para reducir el SLA en el monitoreo de la ingesta de data al DWH, aplicada al sector financiero
Villegas Ramos, Joel Alberto
Asesorado por
Vega Ventocilla, Edwin Jesús
2022
Universidad Nacional Agraria de la Selva
Itil V4
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