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Browsing by Subject Gestión de Catálogo de Servicios
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info:eu-repo/semantics/bachelorThesis
Aplicación de ITIL V3 en los procesos de gestión de incidencias en la Entidad Cienciactiva
Velásquez Beraun, Félix Javier
Asesorado por
Vásquez Valencia, Yesenia del Rosario
2017
Universidad César Vallejo
ITIL V3
;
Proceso Gestión de Incidencias
;
Gestión de Catálogo de Servicios
;
SLA´S
;
Centro de Servicios
