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Browsing by Author Zevallos Muñoz, Natalia Rosa Amanda
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Diseño del proceso de gestión de reclamos, para la fidelización de clientes de Hilti - Perú
Zevallos Muñoz, Natalia Rosa Amanda
Asesorado por
Yachi del Pino, Karina Marlen
2021
Universidad Nacional Agraria La Molina
Hilti
;
Construcción
;
Empresas
;
Mejora de procesos
;
Competitividad
;
Servicios
;
Calidad
;
Clientes
;
Evaluación
;
Fidelización
;
Perú
;
Reclamos
