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Browsing by Author Yshikawa Kobayashi, Tatiana Lucía
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info:eu-repo/semantics/masterThesis
Drivers to implement a chatbot as a new channel for customer service in Peruvian financial entities
Yshikawa Kobayashi, Tatiana Lucía
Asesorado por
Kamble, Sachin
2022
Universidad ESAN
Instituciones financieras
;
Servicios al cliente
;
Aplicaciones de computadoras
;
Mensajería electrónica