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Browsing by Author Vera Correa, Julio César
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info:eu-repo/semantics/bachelorThesis
Efecto de la aplicación de un programa de mejora de procesos en el nivel de fidelización de clientes de una entidad financiera de Cajamarca 2014-2015
Vera Correa, Julio César
Asesorado por
Oblitas Cruz, Jimy Frank
26-Jan-2016
Universidad Privada del Norte
Ingeniería Industrial
;
Procesos Industriales
;
Relaciones con los clientes