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Browsing by Author Tudela Benavente, Luis Martin
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Implementación de la Metodología ITIL V3, para el proceso de gestión de incidencias, en una empresa de telecomunicaciones
Arellano Valdiviezo, Wilson Eduardo
;
Tudela Benavente, Luis Martin
Asesorado por
Gálvez Tapia, Orleans Moisés
2024
Universidad César Vallejo
ITIL v3
;
Gestión de incidencias
;
Telecomunicaciones
;
Eficiencia operativa
;
Satisfacción del cliente
;
Tasa de reapertura de casos
;
Tiempo promedio de resolución
;
Mejora continua
;
Infraestructura sostenible
;
Innovación tecnológica