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Browsing by Author Torres Morales, Gianella Katherine
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info:eu-repo/semantics/bachelorThesis
Diseño de un Modelo Post – Venta basado en las metodologías de KAIZEN y Gestión por Procesos aplicado a una Pyme de rastreo vehicular en Lima Metropolitana con problemas de Pérdida de clientes
Torres Morales, Gianella Katherine
Asesorado por
Chávez Soriano, Pedro Alberto
15-Feb-2021
Universidad Peruana de Ciencias Aplicadas (UPC)
Gestión de procesos
;
Calidad de servicio
;
Satisfacción del cliente
;
Process management
;
Quality of service
;
Customer satisfaction
