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Browsing by Author Torres Franco, Diana Lorena
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Propuesta de un modelo de gestión de relaciones con los clientes (CRM) para mejorar la fidelización, en la Empresa de Transportes Vía S.A.C, de la ciudad de Trujillo en el 2019
Morán Mejía, Yolka Fabiola
;
Torres Franco, Diana Lorena
Asesorado por
Márquez Yaury, Heyner Yuliano
2019
Universidad Privada Antenor Orrego - UPAO
Fidelización
;
Clientes
;
CRM