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Browsing by Author Sanchez Roman, Lady Katherine
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info:eu-repo/semantics/bachelorThesis
Percepción de la calidad de atención y su relación con la satisfacción de los usuarios de la Municipalidad Provincial de Arequipa 2020
Sanchez Roman, Lady Katherine
Asesorado por
Chrinos Fernández, Edgar Augusto
2021
Universidad Tecnológica del Perú
Calidad en el servicio
;
Satisfacción del cliente
;
Percepción ciudadana
;
Gestión municipal
