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Browsing by Author Sánchez Malca, Yoel José
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info:eu-repo/semantics/bachelorThesis
Implementación de una herramienta para mejorar la gestión de incidencias de TI, enfocado en ITIL para la SUNEDU en la ciudad de Lima
Sánchez Malca, Yoel José
-
2019
Universidad Tecnológica del Perú
Gestión de incidentes
;
Metodología ITIL
