Skip navigation
English
English
Spanish
Navigate
Communities
& Collections
Author
Advisor
Title
Subject
OCDE subject
Issue Date
Access rights
Research work type
Academic level
Academic program
Academic program code
Institution
Document type
About Renati
Legal
Search and export manual
Common Pickup Mistakes
File restriction in DSpace
Entry of jobs in virtual spaces
Frequent questions
Help
Login
Administrators
Indicators
Reports
Harvester
News
Advanced Search
Home
Browsing by Author Runzer Showing, Fabiola
Jump to:
0-9
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
or enter first few letters:
Sort by:
title
issue date
submit date
In order:
Ascending
Descending
Results/Page
5
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
Authors/Record:
All
1
5
10
15
20
25
30
35
40
45
50
Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Modelo de gestión de la experiencia del cliente servicio móvil - postpago para mejorar el nivel de satisfacción en el pre-contacto a través de la técnica BPM y Value Stream Mapping en Entel Perú
Rojas Escalante, Jeffer Nelson
;
Runzer Showing, Fabiola
Asesorado por
Ramirez Valdivia, Cesar Marcial
17-Feb-2022
Universidad Peruana de Ciencias Aplicadas (UPC)
Gestión de la experiencia al cliente
;
Telecomunicaciones
;
Omnicanalidad
;
Customer journey
;
Value stream mapping en servicios
;
Customer experience management
;
Telecommunications
;
Omnichannel