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Browsing by Author Rosales Chamaya, Fiorella Victoria

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info:eu-repo/semantics/bachelorThesis
Influencia de la calidad del servicio bancario por internet en el e-customer satisfaction y el e-customer loyalty.
Pinto Cajahuamán, Alina María Cristina; Rosales Chamaya, Fiorella Victoria
Asesorado por Guardamino Baskovich, Romy
8-Jul-2021
Universidad Peruana de Ciencias Aplicadas (UPC)
calidad de servicio; banca virtual; satisfacción del cliente; lealtad del cliente; cliente electrónico; sector bancario; quality of service; virtual banking; customer satisfaction; customer loyalty; electronic client; banking sector
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