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Browsing by Author Padilla Martinez, Elena Paola
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info:eu-repo/semantics/bachelorThesis
Implementación del servicio de gestión de incidentes, empleando ITIL para mejorar el proceso de atención de servicios en una entidad financiera
Padilla Martinez, Elena Paola
;
Uria Santos, Ruben
Asesorado por
Herrera Salazar, Jose Luis
Nov-2019
Universidad Autónoma del Perú
ITIL
;
Gestión de Incidentes
;
Calidad de Servicio