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Browsing by Author Neria Colmenares, Jacquelin Liset
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Modelo de gestión de incidencias aplicando herramientas de software en el área de help desk basado en BPM en una microempresa desarrolladora de software
Neria Colmenares, Jacquelin Liset
Asesorado por
Tuesta Monteza, Víctor Alexci
2021
Universidad Señor de Sipán
Help desk
;
Gestión de incidencias
;
Incidente
;
Microempresa
;
Tecnologías de información
;
SLA
;
BPM
;
ITIL
