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Browsing by Author Mamani Apaza, Marisela Rosa
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info:eu-repo/semantics/bachelorThesis
El servicio de consulta en la sala del usuario de la Biblioteca Nacional del Perú, aplicando el Diagrama de Ishikawa
Mamani Apaza, Marisela Rosa
Asesorado por
Miranda Meruvia, Isabel
2017
Universidad Nacional Mayor de San Marcos
Servicios de consulta (Bibliotecas)
;
Bibliotecas nacionales - Perú
;
Bibliotecas - Control de calidad