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Browsing by Author Ho Monsalve, Andrea Carolina
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info:eu-repo/semantics/bachelorThesis
Influencia de la calidad de servicio y confianza sobre la lealtad de los clientes en la florería Betania, Chiclayo 2018
Ho Monsalve, Andrea Carolina
Asesorado por
Cruz Pupuche, Linda Marita
2021
Universidad Católica Santo Toribio de Mogrovejo
Calidad del servicio
;
Fidelización del cliente
;
Florerías