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Browsing by Author Garay Torres, Yuliana Cristina
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info:eu-repo/semantics/bachelorThesis
Aplicación del ciclo PDCA para mejorar la calidad de servicio al cliente interno en el área de Tecnología Informática de una Entidad Bancaria, Lima 2018
Garay Torres, Yuliana Cristina
Asesorado por
Zúñiga Muñoz, Marcial René
2018
Universidad César Vallejo
Ciclo PDCA
;
Calidad de servicio
;
Tecnología Informática
;
Fiabilidad,
;
Capacidad de respuesta