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Browsing by Author Gadea Castañeda, Jacquelin Fransiss
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Showing results 1 to 1 of 1
info:eu-repo/semantics/masterThesis
El rol de la empatía en la intención de lealtad de los propietarios de vehículos livianos que usan servicio de mantenimiento preventivo en concesionarios del sector automotriz de Lima Metropolitana
Guillen Abregu, Dehere Yvonne
;
Gadea Castañeda, Jacquelin Fransiss
Asesorado por
Reyes Vergara, Gustavo Alexander
2020
Universidad ESAN
Mantenimiento y reparaciones
;
Servicios al cliente
;
Satisfacción del cliente
;
Lealtad
;
Vehículos automotores