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Browsing by Author Flores Lagunes, Elvis Arturo
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info:eu-repo/semantics/bachelorThesis
Propuesta de un modelo de gestión utilizando las mejores prácticas de CMMI SVC e ITIL v3 para la mejora del proceso de servicios de los proveedores en mantenimiento automotriz
Flores Lagunes, Elvis Arturo
;
Pascual Castro, Darby Breidy
Asesorado por
Saboya Ríos, Nemias
12-Feb-2020
Universidad Peruana Unión
Gestión de procesos
;
Mantenimiento automotriz
;
Modelo de gestión
;
Procesos Clave
;
ITIL V3
;
CMMI s.v.c.