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Browsing by Author Esquivel Velasquez, Tania Judit
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Enfoques de la calidad de servicio en las entidades financieras. Una revisión sistemática de la literatura científica de los últimos 10 años
Esquivel Velasquez, Tania Judit
;
Ruiz Morales, Gislene Fiorella
;
Vasquez Miranda, Susana Bertha
Asesorado por
Zapata Rojas, Jean Carlos
19-Jul-2018
Universidad Privada del Norte
Gestión de la calidad
;
Servicio al cliente
;
Instituciones financieras
;
Servicios bancarios
;
Sector financiero