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Browsing by Author Escalante Tavera, Karol
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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Relación de la calidad de servicio con la satisfacción del usuario de la Municipalidad Provincial de Cajamarca, 2017
Escalante Tavera, Karol
Asesorado por
Macetas Hernández, Miguel Ángel
6-Jul-2017
Universidad Privada del Norte
Quality of service
;
Calidad total
;
Servicio al cliente
;
Satisfacción del cliente
;
Municipios
;
Modelo SERVQUAL
;
User satisfaction
;
SERVQUAL model
;
Dimensions of service quality