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Browsing by Author Díaz Escalante, Nancy Maribel
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info:eu-repo/semantics/bachelorThesis
Guía para la gestión del servicio de mesa de ayuda, basada en ITIL–COBIT caso de estudio: empresa EPSI
Díaz Escalante, Nancy Maribel
Asesorado por
Roig del Alcázar, Luis Ricardo
2010
Universidad Nacional Mayor de San Marcos
COBIT (Estándar en la administración de la tecnología de la información)
;
ITIL (Estándar en la administración de la tecnología de la información)