Skip navigation
English
English
Spanish
Navigate
Communities
& Collections
Author
Advisor
Title
Subject
OCDE subject
Issue Date
Access rights
Research work type
Academic level
Academic program
Academic program code
Institution
Document type
About Renati
Legal
Search and export manual
Common Pickup Mistakes
File restriction in DSpace
Entry of jobs in virtual spaces
Frequent questions
Help
Login
Administrators
Indicators
Reports
Harvester
News
Advanced Search
Home
Browsing by Author Cotrina Valdivia, Germán Cruz
Jump to:
0-9
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
or enter first few letters:
Sort by:
title
issue date
submit date
In order:
Ascending
Descending
Results/Page
5
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
Authors/Record:
All
1
5
10
15
20
25
30
35
40
45
50
Showing results 1 to 1 of 1
info:eu-repo/semantics/masterThesis
La Calidad Percibida por los Usuarios Externos frente a los Servicios de la Agencia de Seguros de Jesús María de ESSALUD-Lima, 2015
Cotrina Valdivia, Germán Cruz
Asesorado por
Carhuancho Mendoza, Irma Milagros
2016
Universidad César Vallejo
Elementos tangibles
;
Fiabilidad
;
Capacidad de respuesta
;
Seguridad y empatía
;
Calidad del servicio
;
Calidad percibida