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Browsing by Author Collantes Saavedra, Antonio Josue
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Calidad de servicio y su influencia en la satisfacción del cliente en representaciones abasa sac. En huacho – 2016
Collantes Saavedra, Antonio Josue
Asesorado por
Garivay Torres, Flor de Maria
2017
Universidad Nacional José Faustino Sánchez Carrión
Calidad
;
Satisfacción
;
Modelo SERVQUAL
;
Fiabilidad
;
Respuesta
;
Seguridad
;
Empatía y tangibles
