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Browsing by Author Carranza Cotrina, Billy Michael
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Aplicación del modelo servqual para elevar el nivel de satisfacción del cliente en el Restaurant Típico Makisapa Chiclayo – 2015
Carranza Cotrina, Billy Michael
;
Cobeñas Uriarte, Renzo Leopoldo
Asesorado por
Solano Cavero, Jessica Karin
;
Chanduví Calderón, Roger Fernando
2015
Universidad Señor de Sipán
Satisfacción del cliente
;
SERVQUAl