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Browsing by Author Carpio Zuloeta, Maria Ysabel
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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Calidad del servicio y fidelización de clientes en la Cámara de Comercio y Producción de Lambayeque - Chiclayo
Carpio Zuloeta, Maria Ysabel
;
Jimenez Abad, Dubal
-
2011
Universidad Señor de Sipán
Fidelidad del cliente
;
Cliente
;
Calidad total
;
Calidad en el servicio
;
Mejora continua
;
Excelencia
;
Necesidades del cliente
