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Browsing by Author Calle Benítez, Katherine Cecilia
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info:eu-repo/semantics/bachelorThesis
Evaluación de la calidad de servicio y propuesta de mejora del nivel de satisfacción de los pacientes de la unidad oncológica ONCORAD SAC – Chiclayo, 2015
Calle Benítez, Katherine Cecilia
Asesorado por
Martel Acosta, Rafael
2016
Universidad César Vallejo
calidad de servicio
;
percepción
;
expectativa
;
satisfacción