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Browsing by Author Becerra Zamora, Silvia Rocío
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Showing results 1 to 1 of 1
info:eu-repo/semantics/masterThesis
Implementación del proceso de gestión de incidentes y su influencia en el servicio de atención y soporte de tecnología de información en el área de help desk del proyecto gold fields salares norte, 2018
Becerra Zamora, Silvia Rocío
Asesorado por
Aparicio Arteaga, Carlos Enrique
16-Aug-2021
Universidad Nacional de Cajamarca
tecnologías de la información
;
usuario
;
Incidencias
;
ITIL
