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Browsing by Author Barreda Sotomayor, Stephanie Mariana
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info:eu-repo/semantics/bachelorThesis
Implementación de la norma ISO/IEC 20000 al área de operaciones y tecnología del Club Internacional
Barreda Sotomayor, Stephanie Mariana
Asesorado por
Montesinos Murillo, Ángel
13-Nov-2019
Universidad Católica de Santa María
Implementación de norma ISO
;
Operaciones y Tecnología
;
ISO/IEC 20000
;
Organización Internacional de Normalización (ISO)