Bibliographic citations
Guevara, C., Ocampo, E. (2021). Sistema web de atención y asistencias remotas de clientes en la empresa A & P Inversiones y Servicios S.A.C. 2020 [Universidad Nacional de la Amazonía Peruana]. https://hdl.handle.net/20.500.12737/8393
Guevara, C., Ocampo, E. Sistema web de atención y asistencias remotas de clientes en la empresa A & P Inversiones y Servicios S.A.C. 2020 []. PE: Universidad Nacional de la Amazonía Peruana; 2021. https://hdl.handle.net/20.500.12737/8393
@misc{sunedu/3282840,
title = "Sistema web de atención y asistencias remotas de clientes en la empresa A & P Inversiones y Servicios S.A.C. 2020",
author = "Ocampo Fasabi, Edgard",
publisher = "Universidad Nacional de la Amazonía Peruana",
year = "2021"
}
The purpose of this research project is to develop and implement a web system for the remote assistance or assistance of clients and / or users to improve the quality of control in the process of assistance or customer service, in the company A & P Inversiones y Servicios SAC , Iquitos 2020 and the methodology used was the Technological type research with Alcase Aplicativo, whose design was the design of the solution and pre-experimental, for the data processing we used the statistical software SPSS version 25.0 and the parametric inferential statistics t -studen is used and descriptive statistics to determine the results and contrast the research hypothesis. After the entire investigation process, the following conclusions are reached: The efficiency based on the response time of Attention Control or remote assistance of clients in the company A & P investments and services SAC, 2020 is 32.52% with the use of the implemented web system and The Efficiency of the use of the web system based on customer satisfaction in the company A & P investments y servicios SAC is 83.3%. And finally the hypothesis of the research is accepted: "If, the web system is implemented then it will improve the process of Control of attention or remote assistance of clients in the company a & p Inversiones y servicios S.A.C., 2020".
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