Bibliographic citations
Barriga, J., (2016). Aplicación de las herramientas de la ingeniería industrial en la mejora de procesos en el área de mantenimiento post-venta de la empresa a. Jaime Rojas S.A. En el año 2016. (Tesis parcial) [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/9974
Barriga, J., Aplicación de las herramientas de la ingeniería industrial en la mejora de procesos en el área de mantenimiento post-venta de la empresa a. Jaime Rojas S.A. En el año 2016. (Tesis parcial) [Tesis]. : Universidad Privada del Norte; 2016. https://hdl.handle.net/11537/9974
@misc{sunedu/2808710,
title = "Aplicación de las herramientas de la ingeniería industrial en la mejora de procesos en el área de mantenimiento post-venta de la empresa a. Jaime Rojas S.A. En el año 2016. (Tesis parcial)",
author = "Barriga Araujo, Julio Cesar",
publisher = "Universidad Privada del Norte",
year = "2016"
}
ABSTRACT This thesis analyzes the problems existing in the Division of sterilization and disinfection equipment of the area of after-sales maintenance company A. Jaime Rojas S.A. This analysis implant implement the tools of industrial engineering in the processes of the division before mentioned. In Chapter 1, the justification of the work and the problems were described, which establish to a general objective is expected to be reached in compliance with four specific objectives. In Chapter 2, give to know the conceptual framework that was used to approach each case or specific objective. State Procurement Law, by which the company can be financially penalized for delays or failure - mention is also made to the legal framework based on Law No. 3025. In Chapter 3, the knowledge gained in college are described; which contribute to the diagnosis of the company, not only from the point of view of maintenance, but also economically based on the interpretation of the income statement of the company. In this Chapter too contributions focused on meeting the specific objectives are also developed; where improvements such as adding new staff raised the maintenance area; the development of critical procedures, standardization of plans pre-installation, use of a management indicator that allows recognition of costs in the division, incorporating a mathematical model for the purchase of spare parts and finally a process focused on improving of the customer. In Chapter 4, we conclude with the recognition of the factors that increase the costs of division, leading to recommend the implementation of contributions in order to reduce costs and improve maintenance area of the customer
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