Bibliographic citations
Luján, E., Sánchez, C. (2016). Implementación de KPI's y su impacto en la gestión logística de la empresa Servicios Santa Gabriela SAC, Trujillo, 2015 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/10036
Luján, E., Sánchez, C. Implementación de KPI's y su impacto en la gestión logística de la empresa Servicios Santa Gabriela SAC, Trujillo, 2015 [Tesis]. PE: Universidad Privada del Norte; 2016. https://hdl.handle.net/11537/10036
@misc{sunedu/2808643,
title = "Implementación de KPI's y su impacto en la gestión logística de la empresa Servicios Santa Gabriela SAC, Trujillo, 2015",
author = "Sánchez Carranza, Carolina Elizabeth",
publisher = "Universidad Privada del Norte",
year = "2016"
}
ABSTRACT This research aims to demonstrate the impact of logistics indicators (KPI) applied in the sub procurement processes, storage and handling of company stock SESGA SAC, so it can have a positive impact, which translates in improving logistics management area for an objective measurement of each of the management functions mentioned above while strengthening the aspects that are not developing properly in logistics company. For this study we investigated on theoretical aspects regarding the two research variables: one, based on KPI management indicators, characteristics, types, and others in order to understand its mechanism and the importance of them. And the other, logistics management in sub procurement processes, storage and stock management for the area, flowcharts and process files that formalize the detailed sequence of the proper conduct of these sub processes in the company. experimental research, quasi-experimental, was performed with the design of pretest and post-test, evaluating the logistics area before application of the KPI and which originated after this, with a sample of 5 persons responsible for the area in question. Data collection was conducted through surveys dichotomous, an interview with the head area and observation sheet. And data collection weekly and monthly basis regarding their functions, in order to evaluate and measure them over time. The results of the application of the tools in question led to conclude that the implementation of indicators was needed through the correct implementation plan for the area KPI's, evaluating the impact generated in logistics management. Concluding thus, the positive impact of KPI's in managing procurement, storage and handling of stock in logistics company SESGA SAC, which was reflected in improvements in logistics management.
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