Valverde, J. (2018). Propuesta de mejora en la gestión de calidad para incrementar la rentabilidad en factoría Bruce S.A. en la ciudad de Trujillo [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12745
Valverde, J. Propuesta de mejora en la gestión de calidad para incrementar la rentabilidad en factoría Bruce S.A. en la ciudad de Trujillo [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/12745
title = "Propuesta de mejora en la gestión de calidad para incrementar la rentabilidad en factoría Bruce S.A. en la ciudad de Trujillo",
author = "Valverde Acosta, Jacqueline Elena",
publisher = "Universidad Privada del Norte",
year = "2018"
ABSTRACT The general objective of this work was to develop a proposal for improvement in quality management to increase profitability in the Bruce S.A. Factory. In the company, which is dedicated to car chassis buses of the Mercedes Benz brand, no proper quality management is observed, because this can be seen reflected in the following identified problems: unsatisfied demand in the MB bus model LO 915, delay in scheduled production, returns and non-conformities in the finished product. All this due to causes such as there is no supplier evaluation that allows knowing the lead time of delivery of the requested products, lack of quality control in the materials in the company, lack of staff training, lack of standardization of methods of work, lack of control and inspection and a quality manual. To improve quality management in the company, various tools have been used, such as books, background and web related to this topic. With this, it has been possible to select the various techniques and tools to be applied in the present project. The proposal consists in carrying out an evaluation to suppliers, implementing a quality control system in the materials, training the personnel; as well as, elaborating the missing and necessary documentation in the company. Likewise, it has been possible to verify the feasibility of said project improvement proposal according to the financial analysis, obtaining a NPV of S / 73,014, an IRR of 84% and a B / C of 3.79, which demonstrate the profitability of the project.
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