Bibliographic citations
Ramos, G., (2018). Propuesta de mejora en la gestión de ventas y operaciones de mantenimiento para reducir costos operacionales en la empresa Multiservicios Papillon S. A. C [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/14645
Ramos, G., Propuesta de mejora en la gestión de ventas y operaciones de mantenimiento para reducir costos operacionales en la empresa Multiservicios Papillon S. A. C [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/14645
@misc{sunedu/2803003,
title = "Propuesta de mejora en la gestión de ventas y operaciones de mantenimiento para reducir costos operacionales en la empresa Multiservicios Papillon S. A. C",
author = "Ramos Salinas, Grisell Beatriz",
publisher = "Universidad Privada del Norte",
year = "2018"
}
The objective of this work was to reduce the operational costs of the company Multiservicios Papillon S.A.C. through a proposal for improvement in sales management and maintenance operations. In the first place, a diagnosis of the current situation of the heavy goods transport company Multiservicios Papillon S.A.C. in the operations of transport, maintenance, logistics and sales, since it was detected that they were the most problematic, causing high operating costs. After completing the first stage of identification of problems, the diagnosis of the transport company was drafted, which took into account the opinion of the workers in each study area, and at the same time evidences demonstrating the aforementioned. Likewise, calculations were made to determine the economic impact generated by the improvement proposal in the company, these problems represented in monetary losses. In turn, proposals for improvement are subsequently developed to reduce said current operating costs. Obtaining a favorable comparison for the company (costs with proposal & current costs). Decreasing operating costs by S /. 382,564, finally, an economic feasibility was made to implement said proposal.
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