Bibliographic citations
Falco, J., Neyra, M., Falco, M., Díaz, E. (2019). Calidad en las instituciones del sector educación superior universitaria privada en el Perú [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/14875
Falco, J., Neyra, M., Falco, M., Díaz, E. Calidad en las instituciones del sector educación superior universitaria privada en el Perú []. PE: Pontificia Universidad Católica del Perú; 2019. http://hdl.handle.net/20.500.12404/14875
@mastersthesis{sunedu/2661656,
title = "Calidad en las instituciones del sector educación superior universitaria privada en el Perú",
author = "Díaz Gavidia, Enrique",
publisher = "Pontificia Universidad Católica del Perú",
year = "2019"
}
The management of total quality (TQM for its acronym in English) is a managing tool that can generate great competitive advantages to companies and institutions of any size or industry. This research sought to identify the perceived quality level of higher education institutions, such as private universities in Peru, and then make a comparison of the performance in terms of quality between the institutions that have a certified quality management system (SGC) in place and those that do not. For this reason a quantitative approach was used, utilizing an instrument based on nine factors of success that measure the level of performance in quality management (Benzaquen, 2014). A population of 89 private universities were identified at national level, from which a sample of 42 institutions was selected to participate in a survey to analyze the performance in terms of quality. The result of the sample indicated that, in the sector of private university in Peru, 40% of the organizations have a QMS implemented, moreover, showed that there were no statistically significant differences to infer that institutions in this sector with quality management systems get better performance than those who have not implemented it; in compliance with the nine factors of success of the quality.
This item is licensed under a Creative Commons License