Bibliographic citations
Cueto, M., Paitán, F., Paucar, S., Camayo, E. (2019). Calidad de las empresas en los centros educativos privados de inicial de la ciudad de Huancayo [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/14787
Cueto, M., Paitán, F., Paucar, S., Camayo, E. Calidad de las empresas en los centros educativos privados de inicial de la ciudad de Huancayo []. PE: Pontificia Universidad Católica del Perú; 2019. http://hdl.handle.net/20.500.12404/14787
@mastersthesis{sunedu/2657824,
title = "Calidad de las empresas en los centros educativos privados de inicial de la ciudad de Huancayo",
author = "Camayo Ferrer, Eduardo Dany",
publisher = "Pontificia Universidad Católica del Perú",
year = "2019"
}
The research analyzes the quality of companies in the initial schools in the city of Huancayo. Levels of compliance of companies with a program of quality management for enterprises without quality program under review. Also, the relationship between the factors of total quality management to the principles of ISO 9001-2005 was analyzed. This research used the methodological design of Benzaquén (2014) which provides a study on the impact of having a Quality Management System based on ISO 9001 certification in peruvian companies based on nine factors of success for measuring implementation of Total Quality Management (TQM): senior management, quality planning, audit and evaluation of quality, product design, quality management provider, control and process improvement, education and training, quality circles and focus on customer satisfaction. The results of total quality factors show grades above 3.82 in schools that have some quality programs, the rating of 3.34 in companies that do not have any programs of quality and grade of 3.45 for the total number of companies, showing clear evidence of business management practices total quality in private schools in initial Huancayo. All total quality factors are different regarding whether companies have some quality program compared to those who do not have the said program. The implementation of quality programs contributes best total quality practices of companies in the initial schools in the city of Huancayo.
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