Citas bibligráficas
Cayatopa, E., Mera, E. (2016). Estrategias de servicio y satisfacción del cliente en el restaurante Caporal Parrillas S.A.C., Carabayllo 2015 [Trabajo de investigación, Universidad Peruana de las Américas]. http://repositorio.ulasamericas.edu.pe/handle/upa/115
Cayatopa, E., Mera, E. Estrategias de servicio y satisfacción del cliente en el restaurante Caporal Parrillas S.A.C., Carabayllo 2015 [Trabajo de investigación]. : Universidad Peruana de las Américas; 2016. http://repositorio.ulasamericas.edu.pe/handle/upa/115
@misc{renati/4133,
title = "Estrategias de servicio y satisfacción del cliente en el restaurante Caporal Parrillas S.A.C., Carabayllo 2015",
author = "Mera Requejo, Erick Ivan",
publisher = "Universidad Peruana de las Américas",
year = "2016"
}
The present research aims to determine the relationship between service strategies and the improvement of customer satisfaction in the Restaurant Caporal Parrillas S.A.C. located at Avenida Chimpu Ocllo Nº 402, District of Carabayllo, Province and Department of Lima. The needs of the investigation is manifested in the various deficiencies that the company Caporal Parrillas SAC, CARABAYLLO presents to the attention of the client, where there is an uneasiness due to the deficiencies of personal dissatisfaction, below market remuneration and selection of personnel, which leads to make changes in the organizational culture of the company, to structure a program of labor competitiveness that is motivating and satisfies the workers. The importance of the research is translated into the solutions that we achieve to improve the attention and then to the satisfaction of the customers of the Restaurant Caporal Parrillas S.A.C.,in its attempt to be a company of the food industry that arrives to be a competitive organization in the market and is distinguished by its quality in services and customer satisfaction with continuous improvement.
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