Bibliographic citations
Torres, E., Rivera, M. (2023). Propuesta de mejora de los procesos de las áreas funcionales de una empresa de seguridad privada mediante el uso de metodologías Lean y tecnologías de información [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/670794
Torres, E., Rivera, M. Propuesta de mejora de los procesos de las áreas funcionales de una empresa de seguridad privada mediante el uso de metodologías Lean y tecnologías de información [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/670794
@misc{renati/410968,
title = "Propuesta de mejora de los procesos de las áreas funcionales de una empresa de seguridad privada mediante el uso de metodologías Lean y tecnologías de información",
author = "Rivera Lazarte, Marcelo Sebastian",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The present Professional Sufficiency Work (TSP) is carried out within the framework of management to address the impact of deficiencies in the main processes of a company that provides services in the field of surveillance and private security. The purpose of this study is to determine the causes of the problematic situation affecting the company's operability and to formulate a process improvement proposal using Lean tools and information technologies. This research is divided into three chapters. In the first one, the problematic situation affecting the performance of the company's operational and logistical processes is described. In the second chapter, the theoretical framework is established, the research background is presented, and the existence and importance of the problematic situation are justified. In the final chapter, the proposed solution alternatives are compared and evaluated through an analysis of their advantages and disadvantages, and the impact and benefits of implementing the Lean methodology in the company's processes are explained. This research is qualitative, as it is a case study. To carry it out, information was collected through an interview and a documentary review of the company. Based on the analyzed information, it was concluded that the company will benefit from the Lean methodology, as its processes will become more efficient by eliminating tasks or activities that do not add value, thus improving customer satisfaction.
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