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Browsing by Author Gonzales Carrera, Lui Steffany
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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Costos de cambio y la satisfacción del consumidor en relación a la lealtad en servicios bancarios
Rodriguez Molina, Sebastian Jahir
;
Gonzales Carrera, Lui Steffany
Asesorado por
Véliz Chumbiauca, Tulia Palmira
24-Feb-2022
Universidad Peruana de Ciencias Aplicadas (UPC)
Switching cost
;
Customer satisfaction
;
Loyalty
;
Banking service
