Bibliographic citations
Paredes, O., Jimenez, P. (2023). Nivel de satisfacción ante la atención brindada por la farmacia del hospital Salud Primavera – de la Provincia de Trujillo [Universidad Privada de Huancayo Franklin Roosevelt]. http://hdl.handle.net/20.500.14140/1459
Paredes, O., Jimenez, P. Nivel de satisfacción ante la atención brindada por la farmacia del hospital Salud Primavera – de la Provincia de Trujillo []. PE: Universidad Privada de Huancayo Franklin Roosevelt; 2023. http://hdl.handle.net/20.500.14140/1459
@misc{sunedu/3629139,
title = "Nivel de satisfacción ante la atención brindada por la farmacia del hospital Salud Primavera – de la Provincia de Trujillo",
author = "Jimenez Tantalean, Perpetua del Socorro",
publisher = "Universidad Privada de Huancayo Franklin Roosevelt",
year = "2023"
}
The general objective is to determine the level of satisfaction with the care provided by the pharmacy of the Hospital Salud Primavera in the province of Trujillo. A non-experimental, cross-sectional, descriptive design and a quantitative approach were used, the sample size was 385 respondents. This study addressed 3 dimensions, level of trust and security, level of solidarity and immediate attention and level of presentation and image of the establishment, 385 users participated, of which men are the most frequent users of the pharmacy of the Hospital Salud Primavera, representing 57.92% of the total number of respondents, and women with 42.08%, and the age range that most frequent the pharmacy of the Hospital Salud Primavera is 28 to 37 years with 35.32% of the total number of respondents. The conclusion regarding the overall level of customer satisfaction is that 0.26% are not at all satisfied, 44.68% are somewhat satisfied, 54.29% are satisfied and 0.78% are very satisfied.
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