Citas bibligráficas
Sovero, R., Valdez, M. (2023). Propuesta de un modelo para la mejora del nivel de servicio de una MYPE comercializadora de productos de acabados en la ciudad de Arequipa [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/672393
Sovero, R., Valdez, M. Propuesta de un modelo para la mejora del nivel de servicio de una MYPE comercializadora de productos de acabados en la ciudad de Arequipa [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/672393
@misc{sunedu/3605221,
title = "Propuesta de un modelo para la mejora del nivel de servicio de una MYPE comercializadora de productos de acabados en la ciudad de Arequipa",
author = "Valdez Tapia, Maria Fernanda",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The aim of this research work is to reduce the rate of returns in a company that sells home finishing products. This problem arises mainly due to errors in the dispatch of the product, the lack of stock and the disorder and lack of cleanliness in the work area. In order to meet the proposed objective, an improvement model was applied based on Lean Warehouse tools, such as 5S for continuous improvement of the storage process, inventory management and standard work. For the presentation of the research, 4 chapters will be presented, the first chapter will present the current environment and context of the presented problem, chapter two will describe the case study and present the identification of the problem together with the analysis of causes, chapter three will present the improvement proposal with the detailed design of the solution and the implementation considerations, finally, the fourth chapter will present the results and impact evaluations. The conclusions and recommendations of the project will also be presented.
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